Resources / Status
Operational status and service transparency
Status matters when teams are running real operations on the platform. This page explains how CreoFleet thinks about uptime, incidents, and customer communication.
Why status matters
Fleet and shop teams do not use CreoFleet casually. They use it to run maintenance, work execution, and customer communication. That means reliability and status communication are part of the product, not side concerns.
How we handle incidents
When something degrades, the standard is simple: identify impact, communicate clearly, and restore service quickly. Customers should not be left guessing whether the issue is local, platform-wide, or already under investigation.
How to escalate support issues
If you believe you are seeing a platform issue, contact support with the organization, affected workflow, approximate start time, and any error details. That context shortens diagnosis time materially.